WHO WE ARE

Our international team consists of independent ‘guests’ and we see us as idea giver or human measuring instrument for the services rendered by your employees to ‘the customers’. We will show you how close you are to achieving the service excellence vision. We will visit you as a result of your inputs or the ratings and comments on the web.
We are on the trail of the guest. Enthusiasm means customer retention.
We are THE GUEST.



THE FACTS

Increasing demands and desires of customers and fierce competition in the service sector are reasons for permanently increasing requirements for a professional corporate service management. It often no longer suffices to just render good services. Service providers have to strive for excellent solutions in order to differentiate themselves from the competition.
Mistakes should not, but can, occur. If mistakes are made, the service provider only has one chance to make amends. We therefore work on two areas:

KNOWING WHAT

We find out which services we liked and which services we missed – we behave like a guest.

DEALING WITH

We keep an eye on the online ratings of your company and process them within the shortest possible time. Mistakes should not be made – but if they do happen, you should take the opportunity of correcting them promptly for your customer.

Fields of Work


Hospitality

Behaving like a hotel-guest means knowing which demands we are having.

Delights

Restaurants do not differ by food – they differ by level of service.

BEING

Serving people means serving people- Do you really know that you do that?


Mystery Tasting, Mystery Calling and Mystery Visiting reflect your advisory and service qualities at the interface with customers and potential customers.
Detailed experience reports from our ‘mystery guests’ provide information on how existing and potential customers experience your company, your staff and your products and give you crucial information on how well your company and product claims are fulfilled. Because loyalty to the company starts with the interaction between customers and your employees at various company interfaces (sales, after-sales, customer service, service, etc.)
We assist you in achieving sustainable success.

Our Mission


  • Connector.

    Reducing negative ratings by your customers

    Customers are more likely to share negative experience than positive experience.

  • Connector.

    Increasing your customer satisfaction

    By telling you what needs urgent improvement in your company, you will know it before your potential customers do. We also inform you of positive experience so that you can further improve those strengths.

  • Connector.

    A good image sustainably increases the number of customers.

    Satisfied customers will come back – but not only that – they will also share the positive experience with others – by ‘word of mouth’ or ‘word of web’.


WHAT THE MARKET SAYS


0
%
are lost because of bad service experience.
0
%
are lost because auf bad product quality.
0
%
are lost because of a better competitor.

Get in Touch with us

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Mail

Get in touch with us via direct mail:
him@the-guest.ch

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