WHO WE ARE
Our international team consists of independent ‘guests’ and we see us as idea giver or human measuring instrument for the services rendered by your employees to ‘the customers’. We will show you how close you are to achieving the service excellence vision. We will visit you as a result of your inputs or the ratings and comments on the web.
We are on the trail of the guest. Enthusiasm means customer retention.
We are THE GUEST.
Increasing demands and desires of customers and fierce competition in the service sector are reasons for permanently increasing requirements for a professional corporate service management. It often no longer suffices to just render good services. Service providers have to strive for excellent solutions in order to differentiate themselves from the competition.
Mistakes should not, but can, occur. If mistakes are made, the service provider only has one chance to make amends. We therefore work on two areas:
We find out which services we liked and which services we missed – we behave like a guest.
We keep an eye on the online ratings of your company and process them within the shortest possible time. Mistakes should not be made – but if they do happen, you should take the opportunity of correcting them promptly for your customer.
Reducing negative ratings by your customers
Customers are more likely to share negative experience than positive experience.
Increasing your customer satisfaction
By telling you what needs urgent improvement in your company, you will know it before your potential customers do. We also inform you of positive experience so that you can further improve those strengths.
A good image sustainably increases the number of customers.
Satisfied customers will come back – but not only that – they will also share the positive experience with others – by ‘word of mouth’ or ‘word of web’.